QavzorynelQuestions, answered plainly
The things people ask before they open an account - and the answers we would give on the phone.
Money questions
What does it cost to open an account?
Opening an account is free. There is no registration fee and no subscription - you only put in what you decide to invest.
How quickly can I withdraw?
Requests are processed on business days and return to the method you deposited with. Bank transfers take longer than cards or e-wallets.
Is there a minimum amount?
Yes, and it is deliberately low so you can start small and add later. The exact figure is shown before you confirm anything.
Can I lose money?
Yes. Markets move both ways and no strategy removes that. Only invest an amount you could do without.
Συχνές ερωτήσεις.
What is the minimum deposit?
You can open and fund an account starting at the minimum deposit. You are free to add to your balance over time as your plan progresses.
How do withdrawals work?
Request a withdrawal at any time from your dashboard. Funds are returned to your chosen payment method, subject to standard processing times.
Is my money handled securely?
Accounts are protected with industry-standard security and verification. As with all investing, your capital is at risk and values can move down as well as up.
How quickly can I start?
Most members complete registration in a few minutes. Once your first deposit clears, you can activate a plan straight away.
Are there any hidden fees?
Costs are shown transparently before you commit. You will always see what applies to your plan - no surprise charges.
What is the minimum age to register?
You must be at least 18 years old to open an account and invest. Verification may be required to confirm your age and identity.
Which payment methods are supported?
Common methods such as major debit and credit cards, bank transfers and selected e-wallets and crypto are supported. The exact options are shown at the deposit step.
When is customer support available?
Our support team is available Monday to Friday, 9:00 to 18:00, and aims to respond to every enquiry within one business day.
How are taxes handled?
Any tax on investment gains depends on the rules where you live and remains your responsibility. We recommend keeping your own records and consulting a qualified tax adviser.
What is KYC and why is it required?
KYC (Know Your Customer) is a standard verification of your identity. It helps keep accounts secure and is a routine part of opening an investment account.
Do I need any experience?
No. Each member gets a personal financial analyst who guides you at every step, so you don't need any prior knowledge of the markets.
Who manages my investments?
A dedicated financial analyst, supported by AI tools, working around your goals and risk level. The analyst combines professional expertise with technology - the decisions stay human.
Is the platform compliant?
Yes - it meets national financial and cybersecurity standards, with account protection and verification built in.
Can I add to my balance later?
Yes. You can top up your account at any time and adjust your plan with your analyst as your goals evolve.
Account and security
Why do you need my identity documents?
Verification is required before an account can move money. It also stops someone else opening an account in your name.
Do I need any experience?
No. Most members start with none. A specialist walks you through the first steps and a demo balance lets you practise.
Can I use it on a phone?
Yes - the platform runs in a mobile browser with nothing to install.
How do I close my account?
Withdraw your balance and tell support. There is no cancellation fee and no waiting period.